Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.Interacts with guests and employees in a positive, professional manner.Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.Prepares and requests reports on incidents involving guests, employees and/or the facility, and follows up until report is complete.Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees, as needed.Assists in the supervision of Security Officers on assigned shift and in the daily operations of the Security Department.Responsible for the effective functioning of the Security Department on assigned shift including accurately and thoroughly investigating and reporting all security related incidents, which occur on property.ĮSSENTIAL DUTIES AND RESPONSIBILITIES Include The Following
